SMS Terms & Conditions

The name of this text messaging program is Ozara, operated by HLTH Lab, Inc. d/b/a Ozara.

If you opt in, Ozara may send you text messages in the following categories:

• Appointment notifications — scheduling confirmations, reminders, and changes to a scheduled visit
• Care plan notifications — updates relating to the plan your physician has reviewed, and reminders tied to your care
• Account notifications — onboarding, verification, billing, and service messages about your Ozara account

We do not send marketing or promotional text messages through this program.

Message frequency varies.

The number of messages you receive depends on your appointments, your care plan, and your account activity.

Message and data rates may apply.

Charges are billed by and payable to your mobile service provider. Ozara is not responsible for charges imposed by your carrier. Contact your carrier for details about your messaging plan.

Carriers are not liable for delayed or undelivered messages.

You opt in by providing your mobile phone number and affirmatively agreeing to receive text messages from Ozara — for example, by checking the SMS consent box in the Ozara app during onboarding.

Consent to receive text messages is not a condition of receiving care or of any purchase.

You must be 18 or older and the account holder or authorized user of the mobile number you provide.

You can cancel at any time by replying STOP to any message from Ozara.

After you send STOP, we will send one final message confirming that you have been unsubscribed. You will not receive further text messages from this program unless you opt in again.

Opting out of text messages does not end your Ozara membership or your care. We may still contact you by email or by phone.

Reply HELP to any message for assistance, or contact us directly:

• Email: support@ozara.ai
• Phone: (203) 409-5329

Our messages are supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Mobile phone numbers and SMS opt-in consent are not shared with, sold to, or otherwise disclosed to third parties or affiliates for marketing purposes.

We share your mobile number only with the messaging service providers that transmit the messages you have requested. Those providers act under contract on our behalf and may not use your mobile number or consent record for their own marketing.

For full details on how we handle your information, see our Privacy Policy. Where messages contain protected health information, that information is also governed by HIPAA and by the Notice of Privacy Practices of the professional medical entity providing your care.

Text messaging is not monitored for emergencies.

If you are experiencing a medical emergency, call 911 or go to your nearest emergency department.

We may update these SMS Terms periodically.

Changes will be posted on this page with an updated date.

For questions about this messaging program:

Phone: (203) 409-5329